Thursday, 13 October 2011

Team Leader required in Sparsh BPO Services Ltd (An Intelenet Company)

Sparsh BPO Services Ltd (An Intelenet Company)

Summary

Experience:
1 - 4 Years
Location:
Gurgaon
Compensation:
Rupees 2,00,000 - 2,50,000
Education:
UG - Any Graduate - Any SpecializationPG - Post Graduation Not Required
Industry Type:
BPO/ITES
Role:
Team Leader -(NonTechnical)
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.

Job Description
Motivating and inspiring the team to surpass their potential.

Improving the team and facilitating the communication among the members of team.

Exceeding and meeting departmental objectives, including conversion targets, and lead generation.

Creating sense of ownership within the employees and resolving employee issues, if any.

Encouraging, supporting, and motivating actively one’s peer team.

Monitoring, organizing, and coaching team on a day-to-day basis.

Communicating the company’s purpose, core values, vision to the front employees.

ned.

Striving for new ways continually, to increase the opportunities of sales.

Handling escalated calls, complaints, questions, and queries as necessary.

Carrying out team meetings and actively participating in the monthly and weekly meetings.

Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.


Keywords: Team Leader
Desired Candidate Profile
Strong knowledge of customer care techniques and processes.

Exceptional analytical and listening skills.

Ability to operate well in a call center team environment.

Familiarity with several voice-logging systems and tools.

Keenness and flexibility to work extended hours.

Natural flair for coaching, motivating, and interacting with people.

 
Company Profile
Sparsh Bpo Services Ltd is a subsidiary of Intelenet.
Contact Details
Company Name:
Sparsh BPO Services Ltd (An Intelenet Company)
Website:
Executive Name:
Mayank Chaddha
Address:
Not Mentioned
Email Address:
Telephone:
09818755711

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