Wednesday, 12 October 2011

Fresher's Required for Tech Support



Infinite Computer Solutions India Pvt. Ltd.

Summary

 

Experience:
0 - 1 Years
Location:
Bengaluru/Bangalore
Education:
UG - Any Graduate - Any SpecializationPG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:
BPO/ITES
Role:
Associate/Sr. Associate -(Technical)
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.


Job Description

Technical Support Executive


Location: Bangalore Reports To: FTL/Team Leader – Operations
Age

 Minimum: 20 years
§

Education

 Minimum Qualification:
§

o Bachelor’s degree from a three-year college or university

o Bachelor’s degree in Engineering from non-premier colleges
 Diploma / Post Graduate / BE§
 Avoid regular ME/ MTech/ MCA/ MBA§

Candidate Profile

 Technical Skills:
§

o Basic knowledge of Computers and Laptops including Apple machines

o Basic knowledge of operating systems –Win 98, Me, 2000, XP

o Basic knowledge of Apple Operating system and devices must

o Basic knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem

o Good working knowledge of the Internet

o Advance troubleshooting skills for atleast one of the following:

 Computer Desktop, including Internal Hardware
§

 Computer Laptop, including Internal Hardware
§

 Apple Mac OS
§

 Peripherals like Printers, Scanners and Multifunction Devices
§

 Networking with Apple products (iPod, iPad, Mac, Airport)
§

 Verbal and Written Skills:
§

Three major Criteria’s: 

o Speech clarity, voice clarity, good pronunciation and should NOT have a MTI (Mother Tongue Influence)

o Good spoken as well as written Grammar (Conversation Flow and sentence construction)

o Reading, comprehension and responding skills based on the International Language Proficiency Rating System

 Typing Skills
§

o A minimum of 15 words per minute

 Behavioural skills:
§

o Strong customer service skills: empathy, listening, enthusiastic, patience, reasoning, problem-solving skills

o Willing to learn and flexible to changes

o Aptitude and ability to grasp

o Team player

o Confident and should have a positive attitude

o Willingness to work for atleast two-years duration with the organization

 Environmental, Physical and Other Requirements:
§

o Willing to work in shifts, rotating as schedule requires

o The weekly offs may not fall on the weekend

o The candidate should be willing to work on public holidays/festivals if scheduled/required

o A workday has pre-scheduled break timings. The job requires strict adherence to schedules

Pls call on 9663395711 for further enquiry.
Keywords: BPo,ITES,Call Centre,Fresher,ISP,Tech Support,Voice support,voice.mac,system admin

Desired Candidate Profile

Technical Support Executive




Location: Bangalore Reports To: FTL/Team Leader – Operations
Age

 Minimum: 20 years
§

Education

 Minimum Qualification:
§

o Bachelor’s degree from a three-year college or university

o Bachelor’s degree in Engineering from non-premier colleges
 Diploma / Post Graduate / BE§
 Avoid regular ME/ MTech/ MCA/ MBA§

Candidate Profile

 Technical Skills:
§

o Basic knowledge of Computers and Laptops including Apple machines

o Basic knowledge of operating systems –Win 98, Me, 2000, XP

o Basic knowledge of Apple Operating system and devices must

o Basic knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem

o Good working knowledge of the Internet

o Advance troubleshooting skills for atleast one of the following:

 Computer Desktop, including Internal Hardware
§

 Computer Laptop, including Internal Hardware
§

 Apple Mac OS
§

 Peripherals like Printers, Scanners and Multifunction Devices
§

 Networking with Apple products (iPod, iPad, Mac, Airport)
§

 Verbal and Written Skills:
§

Three major Criteria’s: 

o Speech clarity, voice clarity, good pronunciation and should NOT have a MTI (Mother Tongue Influence)

o Good spoken as well as written Grammar (Conversation Flow and sentence construction)

o Reading, comprehension and responding skills based on the International Language Proficiency Rating System

 Typing Skills
§

o A minimum of 15 words per minute

 Behavioural skills:
§

o Strong customer service skills: empathy, listening, enthusiastic, patience, reasoning, problem-solving skills

o Willing to learn and flexible to changes

o Aptitude and ability to grasp

o Team player

o Confident and should have a positive attitude

o Willingness to work for atleast two-years duration with the organization

 Environmental, Physical and Other Requirements:
§

o Willing to work in shifts, rotating as schedule requires

o The weekly offs may not fall on the weekend

o The candidate should be willing to work on public holidays/festivals if scheduled/required

o A workday has pre-scheduled break timings. The job requires strict adherence to schedules

Pls call on 9663395711 for further enquiry.


 

Company Profile

Infinite Computer Solutions (India) Limited is a global service provider of Infrastructure Management, Intellectual Property (IP) leveraged solutions and IT services, with focus on Telecom, Media, Manufacturing and Healthcare Industries. Our services span from Application Management Outsourcing, Packaged Application Services, Independent Validation & Verification, Product Development & Support, to higher value-added offerings, including, Managed Platform and Product Engineering Services. 

Our telecommunication-specific services and solutions to telecom Original Equipment Manufacturers (OEMs) and Independent Software Vendors (ISVs) include Product-engineering and lifecycle management services relating to telecom equipment used in areas such as transmission, switching, access and Operational Support Systems (OSS), in both legacy and Next Generation Networks (NGNs). 
With our experience in executing several large mission-critical IT and Infrastructure projects for our clients in the telecom domain, and our acquisition in 2007 of a telecom-focused company, Comnet International Co, USA; we are now one of the leading providers of telecom- specific offerings to service providers, OEMs and ISVs in the Telecom vertical, globally. 
We were successfully assessed for CMMi L5 in April, 2004 and CMMi v 1.2 L3 in Q2 of 2008-2009 in keeping with our journey of continuous improvement and continued focus on quality to deliver enhanced value to our customers. We are a registered Software Technology Parks of India (STPI) entity and provide technology services to client specific requirements. These services are performed onsite / onshore and off shore through our various offices and 100% subsidiaries spread over several countries across three continents. 
Our integrated network of delivery facilities across India and the US is complemented by onsite, offsite and near-shore capabilities in major international markets. We have offices across the globe, including multiple locations in the US, UK, India, China, Malaysia, Singapore and Australia. 
Our world-class development environment effectively meets the needs of our global customers. We currently have four delivery centers in India – including a company-owned facility in Bangalore and leased facilities in Hyderabad, Chennai and Gurgaon.
Contact Details
Company Name:
Infinite Computer Solutions India Pvt. Ltd.
Website:
Executive Name:
Hr
Address:
Not Mentioned
Telephone:
Not Mentioned

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