Desktop Engineer in PCS Technology

Should possess excellentcommunication skills.
Co-ordinate resolution of open faults/ incidents by identifying closest problem cause & by communicating with various local & onshore resolver groups thus working towards earliest possible resolution.


Identify/ articulate a clear problemstatement of issues for resolver groups to act/ respond with appropriate priority

Maintain regular communication with end-users through timely updates.

Obtain accurate details of problems & associated impact through coordination with affected user groups

Ensure strict adherence to the ‘Service Desk’ life-cycle by closely tracking assigned tickets, rigorously follow the IT escalation matrix for applicable issues.

Effectively executing service/support requests of users.

Identifying recurring problems, reporting trends to the Shift Leads & recommending solutions.

Perform routine activities from start-to-finish like Antivirus updates, maintaining end-user workstation inventory, upkeep of common devices like printers & other IT accessories

Ensure first attempt resolution as far as possible & educating the user where required so as to ensure elimination of problem recurrence.

Experience: 0 - 3 Years
Location: Mumbai, Mumbai Suburbs
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required
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Should be ready for work 24*7 support

Walkin Interview on 18.10.2011 to 20.10.2011

Timing at 10am to 4pm

Venus:

PCS Technology Limited

Plot No. 4, Sakivihar Road,

Sakinaka Junction,

Andheri (E.), Mumbai - 400 072

Email ID: priti.adinavar@pcstech.com

Ph: 022-42116269

Contact: Ms Priti.